Meet Jessica Cobos, our puzzlemaster and changemaker from our IT team.
As we build a diverse culture at Aurora, we are committed to supporting and inspiring women to develop their careers and transform the world of technology.
In our series, Women of Aurora, we share the personal and professional journeys of the women of Aurora. In our next installment, we are illuminating Aurora’s LGBTQ+ community. While we celebrate Pride year-round at Aurora, this June, we join the global LGBTQ+ community in honoring Pride Month. As part of our celebration, we are thrilled to introduce Jessica Cobos from our IT team.
Read on to learn about Jessica’s passions for solving puzzles, lending a hand, and what Pride means to her.
Why did you want to pursue a career in IT/technical support?
Jessica: My interest and entry into IT was gradual and organic. I’ve always been technically inclined and was the go-to person at home for setting up the internet, computers, or printers. I have a troubleshooting mindset, and I’m regularly helping my family members with their technology.
I started to learn and perform IT support in a professional setting at my first job as an office manager. I was at a small startup, which meant I wore many different hats. When our printer wasn’t operating correctly, I tried fixing it — next thing I know, I was disassembling the printer and replacing certain parts. Much of IT support is hands-on learning and hands-on experience; and I got to do exactly that as an office manager. When an IT position became available at my startup, I felt confident in my technical competency so I applied (and landed the role!).
Tell us about your path that led you to Aurora. Why autonomous vehicles and why Aurora?
Jessica: Prior to Aurora, I provided IT support at an online learning platform. When the company began restructuring, I decided it was the perfect opportunity for a fresh start. While I was keen on exploring new prospects, self-driving cars weren’t on my radar. During this time, I ran into a former coworker who was on the IT team at Aurora and it just so happened that a support role was opening up. I knew another former colleague who also worked at Aurora, and he was actually my first IT mentor, and he continues to play a critical part in my technical education.
Once I looked into Aurora, it was a no-brainer. Aurora’s unique and futuristic product offers countless opportunities to grow my technical skills. And because I had positive experiences working with a few members of the IT team at a previous position, I knew that I would have implicit trust and respect with my new teammates. Therefore, joining Aurora was not only a tremendous opportunity to work with people who I admire and trust, it also provided many new technical challenges to further my own learning and development.
Describe what you do at Aurora.
Jessica: As an Information Technologist, I provide support to all Aurora employees. I’m responsible for IT onboarding, so all of our California employees meet me on their first day. I set up new laptops and accounts, as well as offer helpdesk support services anytime people need help with anything related to their technology, software, internet connection, etc.